Return Policy Pages

Return Policy

All Sales are Final. We do not accept returns for any open or used items. We do not accept returns due to not liking the product since taste is subjective.

Wrong Product Received

We will accept a return if you received the wrong product in your order and provide you with a return shipping label.

Defective Products

If a product is defective we will provide an exchange only. If we are out of stock of the particular item that was defective we will provide a refund.

Refunds

Refunds are only given for defective items that cannot be replaced. If your item gets returned to us because you provided the incorrect shipping address we will refund your item minus the shipping cost you paid.

Late or missing Refunds

If you are missing your refund please contact us at sales@dvape.us.
Refunds can take 7 days on average to return back to your bank account due to bank processing times.
If you are still missing your refund, follow these steps:
check your bank account again.
check with your credit card company
check with your bank